Chain, Inc.

Streamline your visibility, with communication, collaboration and context in a single place.

Visibility explained for freight brokers

Follow this step-by-step guide to get introduced to and fully set up with Chaine Visibility as a freight broker.

Getting started with visibility

Describes when and what the initial message to drivers and dispatchers looks like

What Messages Do Carriers Receive When Added to a Load?

Language or instructions to add to Rate Con emails

Annalise Davis

Param

Madhav M

Track your loads and collaborate with carriers

Visibility: Freight brokers

Learn how to find and view shipments in the visibility section.

How to find and view shipments

How shipments get created via TMS

How to create a shipment on Chaine

App download message works when the driver number is assigned to a shipment. It will initiate or scheduled based on the pick appt time

How does the APP download workflow work?

Managing shipments

Configuring App Download Messages

What is required for tracking to work?

What is in the driver app?

Articles on how the Chain Driver App works for tracking

Chain Driver App

The driver says no loads show on the App

The driver says they have to pay for Chain

Device isn't compatible

Common issues that come up with the Chain Driver App

Troubleshooting / Common Issues

Use this guide to understand what Chain’s AI Tracking Agent is, how it works, and how it differs from Autopilot (static rules). It’s written for operations, carrier sales, and admins…

AI Tracking Agent vs Autopilot (Static Rules)

Autopilot: Freight Brokers

AI Tracking Agent

Collection of help docs for the Autopilot AI Tracking Agent

This page explains how Autopilot static rules work and when to use them. It reflects exactly what was covered in recent customer calls.

Autopilot Static Rules

Automate repetitive check calls, improve visibility, and stay on top of high-maintenance loads.

Autopilot explained for freight brokers

Configure rules for automated carrier outreach and shipment updates

Getting Started with Autopilot Rules

Filter when a rule should run by setting specific shipment criteria.

Using Conditions

Define what the system should do when a rule is triggered and all conditions are met.

Defining Actions

Define when your rule should run based on time, shipment milestones, or live conditions.

Setting Triggers

Set up advanced logic to automate updates, reminders, and workflows around your shipments.

Creating Custom Rules & Editing Autopilot Templates

Quick-start tracking & check-call SOP for Autopilot AI—built from customer feedback and proven in live operations.

Template Tracking SOP

API Docs

Logistics 101

Find answers and get help from Intercom Support and Community Experts

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