Autopilot: Freight Brokers
AI Agent and Autopilot Static Rules
AI Tracking Agent vs Autopilot (Static Rules)Use this guide to understand what Chain’s AI Tracking Agent is, how it works, and how it differs from Autopilot (static rules). It’s written for operations, carrier sales, and admins…
AI Tracking Agent
Collection of help docs for the Autopilot AI Tracking Agent
AI Tracking Agent
Configure Who the Autopilot AI Agent Sends Messages From
Checkpoint instructions
Autopilot Static Rules
Automate manual work with AI
Autopilot Static RulesThis page explains how Autopilot static rules work and when to use them. It reflects exactly what was covered in recent customer calls.
Autopilot explained for freight brokersAutomate repetitive check calls, improve visibility, and stay on top of high-maintenance loads.
Getting Started with Autopilot RulesConfigure rules for automated carrier outreach and shipment updates
Using ConditionsFilter when a rule should run by setting specific shipment criteria.
Defining ActionsDefine what the system should do when a rule is triggered and all conditions are met.
Setting TriggersDefine when your rule should run based on time, shipment milestones, or live conditions.
Creating Custom Rules & Editing Autopilot TemplatesSet up advanced logic to automate updates, reminders, and workflows around your shipments.
Template Tracking SOPQuick-start tracking & check-call SOP for Autopilot AI—built from customer feedback and proven in live operations.
Setting Up Custom Notifications Using Autopilot Rules: Example - Notification for loads that are not tracking