🎉 Premium feature — free during beta. Driver identity verification is a paid feature. While we're rolling it out, every workspace can verify drivers at no cost. During beta, each driver can be verified once.
Looking for more than identity? Driver identity is one part of Shipment compliance, which can also require cab card, truck VIN, and truck/trailer license-plate checks, plus on-site confirmation. This article covers the identity check itself — to require any of the other documents, see the Shipment compliance guide.
What is driver identity verification?
Driver identity verification is a real-time identity check that confirms the driver picking up your load is who they say they are. It's designed to reduce fraud and double-brokering risk on the loads you tender.
When you request verification on a shipment, the assigned driver is prompted in the Chain driver app to submit their driver's license and a live selfie. The selfie is matched against the photo on the license, and the result comes back to your shipment view within a few minutes.
What gets verified during beta
Government-issued driver's license — only a valid driver's license is accepted during beta (passports and other IDs are not currently supported).
Live selfie — a real-time selfie that's matched against the photo on the driver's license.
Turn on driver verification for your workspace
Workspace admins and owners enable and configure driver verification in Settings → Driver Verification (look for the Beta tag). From there you can:
Turn driver verification on for the workspace.
Choose the identity documents required by default on every shipment — during beta this is Government ID (driver's license) and a live selfie.
Optionally require extra checks for certain load types (for example high-value, hazmat, or specific commodities).
To require documents beyond identity — cab card, truck VIN, or license plates — set those up under Shipment compliance instead.
Verify a driver on a shipment
Once driver verification is enabled, you can request it for the driver assigned to any of your shipments:
Open the shipment and go to the assigned driver.
Request driver verification. The driver is notified in the Chain driver app and prompted to complete the check.
Track the result on the shipment. If the driver hasn't responded, you can send them a reminder, and you can see each attempt and its status as it progresses.
What the driver sees
When you request verification, the assigned driver is guided through the check in the Chain driver app — they open the request from a push notification or their inbox, photograph the front and back of their driver's license, take a live selfie, and submit. Results are returned to you in real time.
Verification statuses
Requested — the verification has been sent to the driver, but has not yet started.
In progress — the driver opened the flow and is submitting documents.
Completed — the driver passed all required checks. A green "Driver verified" badge appears on the shipment.
Failed — one or more documents didn't pass. You can request a new verification.
Expired — the driver did not complete the flow before the request expired. You can request a new verification.
Canceled — the request was canceled by an admin or the driver.
Beta limitations
One verification per driver during beta. Once a driver has a Completed verification on file, the verify / re-request option is disabled.
Driver's license only. Other government IDs (passports, etc.) are not currently accepted.
Selfie required. The live selfie cannot be skipped — it's how we confirm the driver matches the document.
Verification cost is on us during beta. We'll share pricing details before exiting beta.
FAQ
What happens if a driver fails verification?
The shipment shows a Failed status. You can review the failure reason and request a fresh verification — failed and expired attempts don't count toward the beta one-verification limit.
How long does the verification request stay valid?
The driver has a limited window to complete the flow before the request expires. If it expires before they finish, you can request a new one.
What if I need to re-verify a driver during beta?
Beta caps each driver to one completed verification. If you have a legitimate need to re-verify a driver who is already verified, contact support during beta and we'll help.
How is this different from Shipment compliance?
Driver identity verification confirms who the driver is. Shipment compliance is the broader framework for requiring driver documents on a load — cab card, truck VIN, truck/trailer license plates, and on-site confirmation — with identity verification as one of the checks you can require.
Is this the same as "Verification on Chain"?
No. Verification on Chain is the company-level FMCSA email verification that gives carriers the blue verified icon. Driver identity verification is a separate, per-driver, per-shipment check that confirms the actual driver picking up your load.