How to Access User Settings
Any user can customize their personal notification preferences:
Go to Settings
Select Profile
Navigate to the Notifications section
Available User Settings
You can customize notifications for each notification type:
Delivery Channels
For each notification type, you can choose how to receive notifications:
Email:
Always: Receive email notifications regardless of your online status
When Offline: Only receive email notifications when you're not actively using Chain
Never: Don't receive email notifications
In-App: Toggle to enable/disable notifications within the Chain application
SMS:
Always: Receive SMS notifications regardless of your online status
When Offline: Only receive SMS notifications when you're not actively using Chain
Never: Don't receive SMS notifications
Chat Notification Settings
For chat notifications, you have additional options:
Message Filter:
All Messages: Receive notifications for all messages
Non-Team Members Only: Only receive notifications for messages from people outside your team
None: Don't receive any chat notifications
Automated Messages: Toggle to control whether you receive notifications for AI-generated messages
Default Settings
By default, your notification settings are configured as follows:
Dispatcher and Driver Assigned Notifications
Email: Always
In-App: Enabled
SMS: Always
Team Member Assigned Notifications
Email: Never
In-App: Disabled
SMS: Never
Chat Notifications (Shipment Chat and Post Offer Chat)
Email: When Offline
In-App: Enabled
SMS: When Offline
Message Filter: Non-Team Members Only
Automated Messages: Disabled
Load Post Broadcast Notifications
Email: Always
In-App: Enabled
SMS: Never
Unread Message Reminder Notifications
Email: Always
In-App: Enabled
SMS: Never
Message Filter: Non-Team Members Only
Automated Messages: Disabled
Tips for Managing Notifications
Reduce Noise: Use the "When Offline" option for email and SMS to avoid duplicate notifications when you're actively using Chain.
Focus on Important Messages: Use the "Non-Team Members Only" filter for chat notifications to reduce internal communication noise.
Stay Informed: Keep in-app notifications enabled to ensure you don't miss important updates.
Override Workspace Settings: If your workspace has disabled certain notifications that you need, you can explicitly enable them in your personal settings.
Need more help? Contact our support team for assistance with configuring your notification preferences.