Introduced a new Booking Board that groups carrier conversations under attention tags (for example, “Rate decision”) so reps see what needs action first. Star conversations to keep an eye on them, and see outbound activity right on the board: scheduled outreach steps, carrier invitations, replies, offer chats, the best offer received, and load board status. The Booking Board v2 preview is now open to all brokers.

Added a Test Agent for the booking agent. Try its decisions and reasoning, review saved runs, and test multi-turn conversations before going live.

Added many more booking agent controls: negotiation style (opening at the posted start rate by default), a start rate floor, a strict approval band, rep-approval range as a percentage above the max or customer rate, rounding of opening quotes and counter-offers (for example, $5 increments), how many business days ahead to ask carriers for a pickup ETA, what to do when a carrier's ETA misses the pickup window, and what to do when a carrier asks for more than the agent can agree to.

Added booking agent escalation and silence controls: escalate silently when the ETA fits and the rate is good, stay silent for blocked carriers (Fail or Do Not Use), backup alert emails, escalation recipient tiers, and a switch for asking carriers for driver and truck details.

Added workspace reply rules so teams can set how the booking agent words common replies, plus per-mailbox ignored senders, a unified mailbox manager, an option to include quoted email history, an award message card, and follow-up cadence settings.

Added Accept, Decline and Counter buttons to booking escalation emails, so reps can respond to a carrier's offer straight from the email. The links open directly in the conversation.

Added Highway support in booking conversations. Highway offers and notices get Autopilot's regular reply, the agent asks multi-carrier senders for their MC number first, and teams can choose per sender situation whether to decline or stay silent.

Booking outreach can now have multiple steps (for example, adding a loadboard post as a second step) and can be gated on the TMS load board flag.

Added feedback on booking conversations: flag a conversation to report a problem. Members can now pause the booking agent, and the Chrome extension sidebar has a booking conversations tab with booking guidance controls.

Added check-in controls for Autopilot: turn individual checkpoints on or off without deleting them, run checkpoints only on selected days with a preview, and see the next carrier contact time. Shipment owners can also see which checkpoints ran, which did not and why, and which are coming up, including in chat.

Chain now automatically asks a driver's mobile app for a fresh location when tracking stalls, with a toggle and configurable resend intervals in integration settings.

Added a configurable geofence arrival radius, and Admins can let Members update location geofences without promoting them.

Tracking source cards now show whether the driver has the app, has logged in, and has the right permissions before the tracking window starts, with a single “Tracking starts in” countdown.

Drivers are now asked to rate the Driver App after delivery, and their answer is remembered so they are not asked repeatedly.

Added shareable customer tracking links that are public or code-protected, each with its own permanent URL and saved filters, with a place to manage them. Saved customer dashboards can be opened without logging in, and you can choose which reference field appears on public tracking links.

Team loads can now add a second driver from a single chat message.

Added load-level and stop-level proof of delivery. A load's PODs are combined into one document once every drop is decided, named by stop, and sent once to each destination, with an updated version if late pages arrive. Teams can choose one PDF per load or per drop, and wait out a quiet window or send without proof.

Added a POD checks page that lists proof-of-delivery outcomes, lets you fix the pages of a drop that was already sent, move pages left out as other documents, or mark them as the POD. Enterprise parent workspaces can review PODs across all child workspaces in one queue.

Added new ELD integrations with connect forms: Pedigree Technologies (OneView), GPS-Tab, Prestige ELD, ABC ELD, MAX ELD, AIRELD, Stellar ELD, My DriverBook, 3MD and Rolling Trans.

Added support for more third-party tracking links: Alfa ELD, Pedigree Technologies OneView, Zero ELD and Transport Pro (MacroPoint).

Added McLeod DFM location polling (with a backfill for active shipments), support for McLeod customers whose locations are stored as call-ins, and revenue code as a shipment field with exclusion of loads from posting by revenue code.

Added Quantum Edge integration setup in Apps,

Tai location polling settings.

Added Load Board 1 (DAT) controls: configurable auto-post rules, whether posts include load comments or the commodity, and the load's real trailer length.

Added support for parent shipments with ordered child shipments (shipment segments) in enabled workspaces.

Added Microsoft Teams notifications, Teams settings with member controls, and publishing of the Teams app from Chain.

Chat now shows inline English translations for non-English messages, and automatic translation can be enabled per channel.

Admins can set default members for child workspaces that Chain creates automatically. Seal number and VIN are now available as shipment details and Autopilot conditions.

The Chain MCP server lets AI assistants read and update the booking agent configuration, including reply rules and escalation recipient tiers.

Added customer shipment exports and lookups through the external API and the Chain MCP server, plus configurable customer API export formats for reporting.

Expanded the Chain MCP server so customers' AI assistants (Claude, Cursor, Codex) can manage much more of a workspace: settings, autopilot, notifications, shifts, members, enterprises, API keys, bookings, carrier hub, tracking links, booking agent settings, integrations, locations, reports and shipment chat. Ask Chain and the MCP server now share one tool set so they behave consistently.

Escalations now go to the manager first and fall back to assigned reps, and the booking agent stops replying when a conversation is caught in an automated loop such as out-of-office notices or bounces.

The booking agent keeps better memory of a conversation (the last 20 messages plus short notes on older ones), and carrier award messages now go out through the standard booking conversation with failed deliveries no longer treated as sent.

Booking Board “Last activity” now counts booking conversation messages, and a carrier message is flagged again only when nobody is going to answer it.

Tightened proof-of-delivery sending: a drop's POD is sent only from paperwork received after the truck reached it, early or stray pages are left out, and POD review names each load's workspace for enterprise parents.

Tracking cards, badges and tooltips are now consistent across the app, container tracking shows when tracking has stopped, and the tracking map time zone overlay now covers Canada.

Driver App stop arrivals are now checked against the geofence and appointment window, and mobile tracking status is more consistent, including whether the app was uninstalled.

Redesigned the fraud signal popover on the tracking card with explanations for suspicious IP connection indicators.

Microsoft Teams setup is easier, with clear progress and errors, the ability to start over or upload an existing ZIP, and better repair when sessions break.

Improved integrations: TMS replies now name Chain, the endpoint and the result; the next planned carrier contact time and primary shipment reference carry through from the TMS; Kenco and Tai mappings were extended; and out-of-network accepted offers get a placeholder carrier in the connected TMS.

Added TMS Status as a condition field, a Tracking Rep condition for Autopilot rules, and Turvo templates and the Reefer readout condition in Autopilot. Autopilot “Only run on certain days” is now visible to all users.

Members can now search shipments by BOL or PO number, the shipment page shows driver app readiness before the tracking window starts, and wide tables scroll within the table so the scrollbar is always reachable.

Auto-responses now withhold pickup numbers until the driver is at the pickup, and neutral follow-up questions are answered.

Booking agent carrier vetting is more accurate: it looks up carriers without a Chain account, never treats the brokerage's own MC/DOT as the carrier's, blocks carriers that fail vetting, declines blocked carriers on the first email, stays silent for do-not-dispatch senders, and reads MC and DOT numbers correctly.

Booking agent finds the right load more reliably, pages the rep when a carrier asks to be called, and no longer goes silent: replies are always sent for a recorded rate, failed lookups no longer leave a carrier unanswered, and carriers trying to book always hear back.

Booking agent negotiation is safer and clearer: it never counters below the posted start rate, approves rates above the approval band, or walks back a number it has said; a carrier's yes only accepts the quote it answers; and a firm ask holds the team's number.

Fixed booking agent messages so private rate limits and internal notes never reach carriers, replies don't repeat details, dollar amounts show both decimals, and ETA handling covers more phrasings without asking a carrier to come sooner.

Fixed booking emails: replies go to the carrier and copy their colleague, threshold escalations reach the rep by email, backup alert emails apply per zone, and outreach emails are no longer dropped under heavy load or lost when a rule is edited.

Fixed false Highway handling: the agent no longer engages unverified Highway contacts, and Highway lookups ignore a zero DOT or MC.

Fixed booking conversations being miscounted: closed no-offer conversations are no longer counted as pending, and resolved conversations no longer land in Declined. Booking configuration changes are no longer lost when two people save at the same time.

Fixed proof-of-delivery handling: late PODs are skipped, TMS updates no longer clear “POD received”, and PDF PODs now transfer to McLeod DFM.

Fixed tracking accuracy: duplicate or echoed location points are rejected, ELD sources stay on the shipment when a carrier is unassigned, tracking no longer continues from a departed carrier, new tracking links and trucks reliably attach, stale ping sources are no longer shown, and the Shipments Tracking filter no longer includes ended or stale tracking.

Fixed TMS and integration mapping issues across McLeod, Turvo, Aljex, Infios, Tai, Sunnybrook and Wildcat, including dropped loads when an Account Manager field was blank, Aljex syncing missing shipments, cleared appointment times not carrying through, and MacroPoint links being accepted or rejected incorrectly.

Fixed DAT postings so they refresh on schedule, use unique posting references, carry saved equipment tags, and refuse manual posts for loads the TMS marks do-not-post.

Fixed chat issues: reconnecting no longer shows “Chat is temporarily unavailable”, messages Chain failed to post are no longer reported as delivered, short messages such as ETAs are no longer garbled by translation, and removed carrier members can no longer message in the shipment chat.

Fixed the Chain Driver app failing to launch on iOS 27, Android drivers being unable to log in when the device check fails, and failed shipment loads showing as empty. The app now recovers without reinstalling.

Fixed workspace and access issues: active team members being marked removed, enterprise members unable to read child workspace shipments or update branch loads, stale data after switching workspaces, and the inbox showing the wrong load after switching from a notification.

Fixed Autopilot issues: the morning pickup check now texts the current carrier after a swap, check calls no longer ask a delivered load whether it delivered, removed tracking reps are cleared, and a delay of 0 stays 0.

Fixed “Remove tracking link” doing nothing in the shipment drawer, Carrier Hub search missing shipment numbers with punctuation, stop pins landing in the wrong place, and shipment emails from your own team being treated as outside senders.

Strengthened security: tighter access checks on carrier network reads, connection actions, load post changes and offer actions, dependency security updates, credential rotation and redaction, and stopping fraud-review data from reaching users who do not own the shipment. No customer action required.

Improved reliability of booking agent and email processing, including recovery from AI-provider failures, better handling of dropped Gmail and Outlook messages, and a retention record of booking turns for review.