Overview
Use Voice Bot Reports to review how Voice Bot calls are performing in your workspace.
This page helps you answer questions like:
how many calls came in
how many calls were transferred, blocked, or unresolved
what happened on a specific call
what the caller asked for during the conversation
To get there, open your workspace, then go to Automation and select Voice Bot Reports.
Before you begin
Open the correct workspace first.
You need access to Voice Bot Reports under Automation.
This page is for review only. If you need to create or change a Voice Bot setup, use Voice Bot instead.
The totals at the top and the Booking Logs table use different date controls, so they may not be showing the same time period.
Review totals at the top of the page
Open Voice Bot Reports.
Use the date range picker when you want to review a custom period.
Use the month selector when you want to review a full month.
Review the four totals: Calls Received, Calls Transferred, Calls Blocked, and Calls Unresolved.
Hover over the info icon next to a total when you want a quick explanation of what that number means.
Review booking logs for one day
Go to Booking Logs.
Use the date picker to choose the day you want to review.
Scan the table, which is sorted with the most recent calls first.
Review the columns for the date, caller phone number, call duration, call outcome, and call summary.
Select a row to open the full Call Report.
Review a call report
When you open a row from Booking Logs, Chain shows a Call Report drawer with more detail about that conversation.
What you can review
Caller Details with the caller's phone number and, when available, MC and DOT numbers
Call Details with the call time, outcome, total duration, summary, and any reason for error
Call Findings with offers made, preferred lanes, and available capacity when that information was captured during the call
Booking conversation details with the call recording and transcription when available
What happens next
This page does not change your Voice Bot setup. It helps you review what already happened.
When you change the filters, the totals or logs refresh for that selection.
If you need to adjust how Voice Bot handles calls, return to Voice Bot.
Business rules and important details
Calls Received counts incoming Voice Bot calls for the selected month or date range.
Calls Transferred counts calls that passed vetting and were transferred to your team.
Calls Blocked counts calls that were stopped after the vetting result failed.
Calls Unresolved counts calls that did not finish as transferred or blocked, such as calls with incomplete information or off-topic conversations.
Custom date ranges for the totals are limited to 30 days at a time.
Booking Logs always shows one selected day at a time.
Some call reports show more detail than others. A call may not include a recording, a transcription, MC or DOT numbers, or call findings.
Troubleshooting
I do not see the call I expected in Booking Logs.
The Booking Logs table only shows the single day selected in its date picker. Pick the exact day the call happened, then review the table again.
The totals do not match the log table.
The totals at the top can be based on a month or a custom date range, while Booking Logs only shows one selected day. Compare the same dates before you decide something is missing.
A call report is missing a recording or some details.
Some calls do not capture every detail. Depending on the call, you may see no recording, no transcription, no MC or DOT number, or no call findings.
I do not see Voice Bot Reports in the left sidebar.
This page can depend on the selected workspace and the features available to your team. Switch to the correct workspace first. If the page is still missing, check with your workspace admin.
FAQs
What is the difference between Voice Bot and Voice Bot Reports?
Use Voice Bot to create or manage the setup. Use Voice Bot Reports to review call outcomes, logs, recordings, and conversation details.
Can I change Voice Bot settings from this page?
No. This page is for reviewing call activity. Open Voice Bot when you need to update the configuration.
Why do some calls show more detail than others?
The details depend on what information was captured during that call. Some calls include a recording, transcription, caller details, or findings, and others may not.
Can I review older performance data?
Use the month selector for month-level totals and the date range picker for a custom period. Use Booking Logs when you want to review one specific day.