The #1 reason for this issue is the driver logged in using a different cell phone than what is on the load
If the driver says their Chain app shows "no loads" or "No assignments yet", the most common reason for this is that the driver logged in with a different phone number than what is entered on the load in Chain. You will see the driver's cell phone number if they share a screenshot with you. We have added that as a feature.
The driver's cell phone on the load in Chain MUST match the driver's cell phone that they logged in with.
This commonly happens for a number of different reasons, for example:
The dispatcher gives their cell phone number to you when booking the load as the driver's phone. Then, the actual driver will download the Chain Driver app.
The dispatcher assigns a driver, communicates the driver's cell phone to you, but then switches to another driver. Then, the new driver tries to log in using their cell phone, but no loads will show until the driver is updated in Chain.
If you still face an issue, please reach out to support.
