It is crucial to understand how the integration between your company's Transportation Management System (TMS) and Chain works. With the integration, you are automatically added to the relevant workspaces as long as you're linked to a shipment there. This means that whether you're a customer representative, a carrier representative, or a tracking representative the workspace will be added to your account through the integration.
Troubleshooting Missing Shipments
If you notice any missing shipments in Chain don't hesitate to contact support. We are here to help with any and all issues.
Requesting an Invitation to a Workspace
Now, suppose you need to access the workspace of another team but you have never been assigned to their shipments. In that case, you'll just need to request an invitation from a team member of that workspace.
Conclusion
At Chain, we understand how important it is for users to understand our TMS integration and how it works. We strive to provide a comprehensive and seamless experience for our users—so don't hesitate to reach out to us with any questions. With our integration, teams are connected and can access the workspaces they need on demand—in a secure and reliable way.