Chain helps your team stop chasing updates across email, calls, spreadsheets, and side messages. It gives your team one place to see the work, stay aligned, and move faster.
What you can do in Chain
Depending on your role, you can use Chain to:
view shipments and the work connected to them
keep messages and conversations close to the work that matters
manage posts, offers, workspaces, and settings in one place
use notifications and automation to keep routine work moving
give your team a shared view of what needs attention next
How Chain helps reduce rep work
Chain is designed to reduce the repetitive work your reps and team members handle every day.
That means:
fewer manual follow-ups for updates
less switching between tools to find the latest information
fewer repeated handoffs between teammates
faster responses when customers, carriers, or coworkers need an answer
more time for relationship-building, problem-solving, and higher-value work
What this onboarding guide will help you do
In this guide, you will learn how to:
sign in and complete your setup
find the right workspace and confirm your access
get around Chain using the left sidebar
use the main pages your team relies on every day
manage the settings and tools that support your workflow
Where to start
Sign in and complete onboarding.
Confirm you can access the right workspace.
Review the guide for getting around with the left sidebar.
Open the pages your role uses most often and start exploring.
You do not need to learn everything at once
Start with the pages your team uses every day. As your team grows into Chain, you can come back to this guide to learn more about the rest of the workspace.
Troubleshooting
If you run into an issue while getting started, email support@trychain.com or use Intercom on your screen to ask a question or open a support ticket.