Often times, a driver may reach out saying, "Chain is asking me to pay". This is often a misunderstanding on how the different App Store's work. The App Stores (Apple / Android) require a payment method on file for any user to download apps. They don't charge the card, but it is a way for the phone manufacturers to allow access to the App stores. The driver will simply need to add a payment method on file BUT they will NOT be charged for Chain.
If you or a driver is seeing the "Verification Required" or "Add Payment" screen, this is because of an error with the payment method currently connected with your Apple ID.
Even though Chaine is a free app, Apple prevents you from downloading any app (free or paid) until your payment information is resolved.
To fix this issue, there are two ways:
Update your payment method on the Add Payment screen
Do not associate any payment details with your Apple ID and App Store
We will do the latter.
1. Launch Settings and tap your name at the top.
2. Tap Tap Media & Purchases → then tap View Account.
3. Tap Manage Payments
4. Select your payment method. If multiple, you will need to repeat step 4 and 5 for all methods.
5. Tap Removed Payment Method and then tap Remove
6. If you are not able to remove your payment method, it is best to then replace your payment method.
7. Return to the App store and download the Chaine app.
Why does App Store say ‘Verification Required’ on iPhone?
The reason why you might see the 'Verification Required' popup on your Apple device is due to an issue with your current payment method linked to your Apple ID. This message could indicate that the payment method has failed, the device has never downloaded an app (free or paid), or there's an unpaid balance on your account.
A problematic credit card is the primary cause of the 'Verification Required' message on your iPhone or iPad. To resolve this, simply update your payment details, choose a valid payment card, or remove the existing card and select 'None' as the payment method. If this doesn't solve the issue, you can refer to an easy-to-follow guide for further assistance.
Spanish Instructions
Verificación Requerida o Añadir Pago
Si estás viendo la pantalla de "Verificación Requerida" o "Añadir Pago", esto se debe a un error con el método de pago actualmente vinculado a tu Apple ID.
Aunque Chaine es una aplicación gratuita, Apple te impide descargar cualquier aplicación (gratuita o de pago) hasta que se resuelva la información de tu pago.
Para solucionar este problema, hay dos maneras:
Actualiza tu método de pago en la pantalla Añadir Pago
No asocies ningún detalle de pago con tu Apple ID y App Store
Vamos a hacer lo segundo.
1. Abre Ajustes y pulsa tu nombre en la parte superior.
2. Pulsa Tocar Medios & Compras → luego pulsa Ver Cuenta.
3. Pulsa Gestionar Pagos
4. Selecciona tu método de pago. Si tienes varios, deberás repetir los pasos 4 y 5 para todos los métodos.
5. Pulsa Eliminar Método de Pago y luego pulsa Eliminar
6. Si no puedes eliminar tu método de pago, lo mejor es que luego reemplaces tu método de pago.
7. Regresa a la App Store y descarga la aplicación Chaine.
¿Por qué la App Store dice "Verificación Requerida" en el iPhone?
La razón por la cual podrías ver el popup de 'Verificación Requerida' en tu dispositivo Apple se debe a un problema con tu método de pago actual vinculado a tu Apple ID. Este mensaje podría indicar que el método de pago ha fallado, que el dispositivo nunca ha descargado una aplicación (gratuita o de pago), o que hay un saldo pendiente en tu cuenta.
Una tarjeta de crédito problemática es la causa principal del mensaje "Verificación Requerida" en tu iPhone o iPad. Para resolver esto, simplemente actualiza tus detalles de pago, elige una tarjeta de pago válida, o elimina la tarjeta existente y selecciona 'Ninguno' como método de pago. Si esto no resuelve el problema, puedes consultar una guía fácil de seguir para obtener más ayuda.