The FourKites Carrier app allows you to send your Chain tracking data (via mobile app, ELD, ELD links, etc...) directly to FourKites for customers that require it.
🔑 Key Things to Know
Your FourKites login is provided by your customer (usually a broker) who requests tracking data. This is how you obtain your FourKites API Key.
Confirm which customers require FourKites tracking, and note their customer name (or unique ID) in Chain.
In FourKites, you’ll need the Bill-to ID for each customer who requires tracking data.
Make sure your TMS includes the customer’s unique reference number in one of the shipment reference fields. Chain uses this to correctly match and send tracking data.
🔄 Obtain Required Data from FourKites
1. Log in to your FourKites account (provided by your customer)
2. Find the Bill-to IDs
Go to Menu → FourKites Connect
Select the Customers tab
Choose the customer → the Bill-to Code will appear on the right
If there’s no code, create one and save it — you’ll enter this in Chain
2. Select **Customers** at the top tab menu 3. Select the customer for whom you want to obtain the bill-to code. The Bill-to codes will be displayed on the right side of the screen. If the customer does not have a bill-to code, create one and note it down. You will input this inside of Chain.
3. Create a FourKites API Key
Go to Menu → Developer Portal
Click API Management
You should have access to the Load Visibility and Carrier Visibility API bundles. If you do not see this, please email FourKites support.
Create a new application (e.g., name it “Chain”), and link both bundles
Note: If your account already has two applications, use the key from an existing one, as FourKites will not allow you to create more than two.
Once the app is created, copy the API Key — this is what you’ll enter into Chain
⚙️ Enable the FourKites App in Chain
(Admin access required)
In your Chain account, click your Avatar → Settings
Select Apps
Find FourKites Carrier → click Enable
Enter your FourKites API Key
Enter the Bill-to ID and the associated Chain customer name or ID
Use “Add more” to configure multiple customers
Click Enable — Done.
You can update this list at any time.
📄 View Logs
To confirm data is flowing, go to:
Settings → Logs
Here you’ll see detailed logs of every tracking event Chain sends to FourKites.
🔍 View Loads in FourKites
In FourKites:
Click Menu → FourKites Visibility
Then click Loads at the top tab menu
📈 SuperTracked Load Requirements (US Truckload)
Some of your customers may require SuperTracked loads in FourKites. Chain supports this out-of-the-box — as long as your drivers are using the Chain mobile app or are tracked via ELD/GPS/Tracking Links, we automatically send eligible tracking data.
Here’s how FourKites determines whether a load is SuperTracked:
✅ What Makes a Load SuperTracked
1. Location Pings (ELD or Chain App Tracking)
FourKites divides the journey into three equal segments (from pickup to delivery).
A load is SuperTracked if there's at least one ping in each of the three segments.
If pings are only in 1 or 2 segments → Basic Tracked
If no pings at all → Not Tracked
2. Status Updates + Synthetic Pings
If location tracking is not available, FourKites uses status updates (like Arrived or Delivered) to create synthetic pings.
This only covers pickup and delivery → counts as Basic Tracked
To qualify as SuperTracked in this mode:
The carrier must send an X6 (In Transit) status update
(this simulates a ping in the middle of the trip)
⚠️ Common Reasons a Load Isn’t SuperTracked
No pings in the middle third of the journey
Only synthetic pings used (status updates without location tracking)
Final ping was too far from the delivery geofence → causes inaccurate journey segmentation
Load was manually marked as delivered with no GPS pings
🛠 Best Practices for SuperTracking Compliance
Assign loads at least 2 hours before pickup so tracking can start cleanly
Chain geofences will update arrival/departure times, but make sure first and last stops have timestamps filled in
Enforce strict mobile app or ELD tracking for customers requiring SuperTracked loads
Make sure you have your customer's load reference numbers properly added to the field that is mapped to Chain, which is then sent to FourKites.