Enterprise IT & Developer Docs
This section contains technical information that is written for developers and technical leaders
How Chain Works: Customer Onboarding FAQCovers key operational topics like support flow, sandbox environments, product versioning, and roadmap visibility for implementation teams.
Chain Security & Privacy WhitepaperOur approach to security, compliance, and protecting customer data; written for IT security and compliance teams.
Chain Technical Architecture OverviewOverview of Chain’s infrastructure, scalability, and AWS-powered architecture.
Service Level Agreement (SLA)Outlines uptime guarantees, support SLAs, and RCA commitments. Includes escalation paths and customer responsibilities.
Subprocessors listCurrent list of subprocessors used by Chain with security vetting practices. Required for privacy and legal review.
Chain Contact & Escalation DirectoryDirectory of support channels and escalation paths. Includes contact details for security, integrations, compliance, and customer success.